Front Desk at Day Spa
Full Time • Austin
Hand & Stone Massage and Facial Spa is a national franchise specializing in massage, facials, and hair removal, with more than 500 locations across the U.S. and Canada. As a leader in membership-based spa services, we pride ourselves on exceptional guest experience and a supportive team culture.
Our Hand & Stone location by The Domain is seeking a Front Desk Associate to join our team. This role is the heartbeat of the spa—your energy and customer service will shape every guest’s experience from the moment they walk in.
If friends describe you as the “energetic one,” or if you’re motivated by goals, teamwork, and personal success, you’ll fit right in. We can teach you the spa industry; what we need from you is your enthusiasm, professionalism, and people skills.
We understand busy schedules, so we offer flexible shifts and a stable, welcoming environment. Whether you want full-time or part-time, we’re happy to explore a schedule that works for you.
Responsibilities:
- Achieve membership sales goals
- Learn our service menu (training provided!)
- Deliver exceptional customer service and build lasting client relationships
- Communicate promotions, service options, and benefits
- Maintain spa cleanliness and presentation standards
- Bring a positive, upbeat attitude to each shift
- Answer phones, schedule appointments, and assist with administrative tasks
- Support the team with additional duties as needed
What’s in it for you?
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Competitive Pay: Hourly wages plus commissions
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Fun Incentives: Sales contests and performance challenges
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Career Growth: Opportunities for rapid advancement, including management
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Continuous Training: We invest in your development
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Flexible Scheduling: Options that fit your lifestyle
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Supportive Environment: Professional, positive, and team-oriented
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Employee Discounts: On products, services, and gift cards
Qualifications:
- High school diploma or equivalent
- At least 18 years old
- Strong organizational skills and attention to detail
- A reliable team player who can also work independently
Benefits:
- Medical, Dental, and Vision
- 401(k)
- Supplemental Insurance
- Paid Vacation
- Free Training
- Discounts on services and products
- Flexible schedules
- Supportive, energetic team culture
- Competitive wages with multiple pathways for increased pay
Compensation: $12.00 - $16.00 per hour
At Hand and Stone, Opportunity Knocks.
Over 450 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
(if you already have a resume on Indeed)
Or apply here.
Career Advancement Opportunities
Flexible Schedule
Sense of Community Culture
Employee Rewards Program
In-house contests and bonus opportunities, Employee referral bonuses
Continuing Education
Hands-on training, Continuing education reimbursement, Tools for Touch© CE webinars
Discounts
ABMP professional insurance offered at an additional discount